Privacy Policy

This Privacy Policy explains how Pequod's Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at pequods-newpizza.click, place orders, use our online services, or otherwise interact with us. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable regulations.

Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to the terms described herein. If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date, and we encourage you to review this policy periodically.

1. About Us

Pequod's Pizza is a food service business operating in the United States. We are committed to delivering quality food experiences while respecting the privacy rights of our customers, website visitors, and all individuals whose personal information we process.

For all privacy-related inquiries, please contact us using the details provided in Section 13 of this Privacy Policy.

2. Information We Collect

We collect several categories of information when you interact with our website, services, and communications. The types of data we collect depend on how you use our services.

2.1 Personal Identification Information

We may collect the following personally identifiable information (PII) directly from you:

• Full name – when you create an account, place an order, or contact us
• Email address – for account registration, order confirmations, and marketing communications
• Phone number – for order-related communications and delivery coordination
• Billing and shipping address – for processing and delivering your orders
• Payment information – credit card or debit card details (processed securely through third-party payment processors; we do not store full card numbers)
• Date of birth – where relevant to verify age for promotional offers
• Username and password – if you create a user account on our website

2.2 Order and Transaction Data

When you place an order through our website, we collect information about:

• Items ordered and order history
• Order preferences, special instructions, and customizations
• Transaction amounts and payment records
• Delivery and pickup details
• Loyalty or rewards program activity, if applicable

2.3 Usage and Behavioral Data

We automatically collect certain technical and behavioral data when you visit our website, including:

• Pages visited, links clicked, and time spent on pages
• Search queries made on our website
• Referring URLs (the website you visited before arriving at ours)
• Exit pages and navigation patterns
• Cart additions, abandonments, and checkout behavior

2.4 Device and Technical Information

We collect technical information about the device and connection you use to access our website:

• IP address
• Browser type and version
• Operating system
• Device type (mobile, tablet, desktop)
• Screen resolution
• Unique device identifiers
• Time zone settings and geographic location (at the country/region level)

2.5 Cookie and Tracking Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect information about your interactions with our website. For a detailed explanation of how we use cookies, please refer to Section 9 of this Privacy Policy.

2.6 Communications Data

When you contact us via email, contact forms, phone, or social media, we may collect:

• The content of your message or inquiry
• Your contact details provided during the communication
• Records of our correspondence with you
• Feedback, reviews, and survey responses you provide

2.7 Information From Third Parties

We may receive information about you from third-party sources, such as:

• Third-party food delivery platforms and aggregators
• Social media platforms (if you interact with our social media profiles or log in using social media credentials)
• Analytics and advertising partners
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Order Fulfillment and Service Delivery

• Processing and fulfilling your food orders
• Coordinating delivery or pickup logistics
• Communicating order status, confirmations, and updates
• Managing payment transactions and issuing receipts
• Handling returns, refunds, or complaints related to orders

3.2 Account Management

• Creating and managing your user account
• Authenticating your identity when you log in
• Maintaining your order history and preferences
• Managing loyalty or rewards program memberships

3.3 Customer Service and Support

• Responding to your inquiries, questions, or complaints
• Providing technical support for our website
• Improving customer experience based on your feedback

3.4 Marketing and Promotional Communications

• Sending you promotional emails, special offers, and newsletters (with your consent or where permitted by law)
• Notifying you about new menu items, seasonal specials, and events
• Conducting surveys and collecting feedback
• Displaying targeted advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected].

3.5 Analytics and Service Improvement

• Analyzing website traffic and user behavior to improve our website
• Understanding customer preferences to enhance our menu and services
• Monitoring the performance of our online ordering platform
• Conducting internal research and business development

3.6 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Detecting, investigating, and preventing fraudulent transactions and security breaches
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from government authorities
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public

3.7 Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contractual necessity – to fulfill orders and provide services you have requested
• Legitimate interests – to operate and improve our business, prevent fraud, and communicate with customers
• Legal obligation – to comply with applicable laws and regulations
• Consent – for marketing communications and certain uses of cookies and tracking technologies

4. Sharing Your Information With Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your data in the following circumstances:

4.1 Service Providers and Business Partners

We share information with trusted third-party vendors who assist us in operating our business and providing services to you, including:

• Payment processors – to securely process your payment transactions
• Delivery service providers – to coordinate food delivery logistics
• Cloud hosting and data storage providers – to host our website and store data securely
• Email marketing platforms – to send promotional and transactional emails
• Analytics providers (such as Google Analytics) – to analyze website traffic and usage patterns
• Customer support tools – to manage customer service communications
• Fraud prevention services – to detect and prevent fraudulent activity

All service providers are contractually obligated to use your personal information only as necessary to provide services to us and must implement appropriate security measures.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other parties when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend our legal rights and property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of our customers, employees, or the public

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other business restructuring, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website before your data becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have provided explicit consent for us to do so.

4.5 Aggregated and De-Identified Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Implement

• Encryption – We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website
• Secure payment processing – Payment card information is processed through PCI DSS-compliant payment processors; we do not store complete card numbers on our servers
• Access controls – Access to personal data is restricted to authorized personnel on a need-to-know basis
• Regular security audits – We conduct periodic security assessments of our systems and infrastructure
• Password protection – User account passwords are stored using industry-standard hashing algorithms
• Firewalls and intrusion detection – We deploy network security tools to detect and prevent unauthorized access

5.2 Limitations

While we strive to protect your personal information using commercially reasonable measures, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your personal information, we will notify you as required by applicable state and federal laws, including applicable US state breach notification laws.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at [email protected] if you suspect any unauthorized use of your account.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights to the fullest extent required by applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

6.2 General Privacy Rights (All Users)

Regardless of your state of residence, we offer the following rights to all users:

• Access – You may request a copy of the personal information we hold about you
• Correction – You may request correction of inaccurate or incomplete personal information
• Deletion – You may request deletion of your personal information, subject to legal limitations
• Marketing opt-out – You may opt out of marketing communications at any time
• Account closure – You may close your account by contacting us

6.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request by:

• Email: [email protected]
• Website: pequods-newpizza.click

We will verify your identity before processing your request and respond within the timeframe required by applicable law (generally 45 days, with a possible extension of an additional 45 days where reasonably necessary). We may need to collect additional information to verify your identity and locate your records.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization from you and may be required to verify their own identity.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

After the applicable retention period, personal information is securely deleted or anonymized. Where data is used for research or statistical purposes, it may be retained in anonymized form indefinitely.

8. Children's Privacy

Pequod's Pizza does not knowingly collect, solicit, or process personal information from minors under 18 years of age. Our online ordering platform and website are not directed at children, and we do not intentionally market to individuals under 18.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so that we may investigate and address the situation.

We comply with the Children's Online Privacy Protection Act (COPPA) and take our obligations under this law seriously.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences over time, so you don't have to re-enter information each time you visit or navigate between pages.

9.2 Types of Cookies We Use

• Essential Cookies – Required for the website to function properly (e.g., maintaining your shopping cart, enabling secure login). These cannot be disabled without impacting website functionality.
• Performance and Analytics Cookies – Help us understand how visitors interact with our website by collecting and reporting anonymous usage data (e.g., Google Analytics).
• Functionality Cookies – Remember your preferences and settings (e.g., language, location, previously ordered items) to provide a personalized experience.
• Marketing and Advertising Cookies – Used to deliver relevant advertisements to you across our website and third-party platforms based on your browsing behavior and interests.

9.3 Managing Cookie Preferences

You can control and manage cookies in the following ways:

• Using our cookie consent banner when you first visit our website
• Adjusting your browser settings to block or delete cookies
• Opting out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
• Visiting optout.aboutads.info or networkadvertising.org for interest-based advertising opt-out options

Please note that disabling certain cookies may affect the functionality of our website and your ability to use some features, including online ordering.

For more detailed information about the specific cookies we use, their purposes, and their retention periods, please refer to our full Cookie Policy, available on our website.

10. International Data Transfers

Pequod's Pizza is a United States-based business, and your personal information is primarily collected, processed, and stored within the United States. However, some of our third-party service providers may operate in other countries, which may mean that your personal information is transferred to, processed in, or stored in countries outside the United States.

When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws. These safeguards may include:

• Contractual agreements with third-party service providers that require them to maintain appropriate data protection standards
• Use of service providers certified under recognized data protection frameworks
• Technical and organizational security measures to protect data in transit and at rest

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries that may have different data protection laws than your country of residence. We will always handle your data in accordance with this Privacy Policy regardless of where it is processed.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or external services that are not owned or controlled by Pequod's Pizza. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party websites or platforms.

When you click on a link to a third-party website, you are subject to that website's privacy policy and terms of service. We encourage you to review the privacy policies of any third-party websites you visit. We do not endorse or make any representations about third-party websites.

Common third-party services we may link to or integrate with include:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Online food delivery aggregators
• Google Maps for location-based services
• Review platforms (Yelp, Google Reviews)

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not alter its data collection practices in response to DNT browser settings.

However, you can control tracking through our cookie consent tools and the opt-out options described in Section 9 of this Privacy Policy. We remain committed to transparency about our data practices and providing you with meaningful choices about how your data is used.

Under California law (California's Shine the Light Law), California residents who provide personal information in obtaining products or services may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

13. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please contact us using the following information:

We will make every reasonable effort to respond to your inquiry promptly and within the timeframes required by applicable law. For California residents making rights requests under the CCPA/CPRA, we will respond within 45 days of receiving a verifiable consumer request. If we require additional time (up to 90 days total), we will inform you of the reason and extension period within the initial 45-day period.

14. How to File a Complaint

If you believe that we have violated your privacy rights or failed to comply with applicable privacy laws, we encourage you to first contact us directly so that we can attempt to resolve your concern.

You may contact us at: [email protected]

14.1 Filing a Complaint With a Regulatory Authority

If you are not satisfied with our response, you may have the right to file a complaint with a relevant regulatory authority. In the United States, relevant authorities include:

• Federal Trade Commission (FTC) – The FTC enforces consumer protection and privacy laws at the federal level.
  Website: www.ftc.gov
  Report fraud: reportfraud.ftc.gov
• California Privacy Protection Agency (CPPA) – California residents may contact the CPPA to report violations of the CCPA/CPRA.
  Website: cppa.ca.gov
• State Attorney General – Residents of any U.S. state may file privacy complaints with their state's Attorney General office.

We take all complaints seriously and are committed to resolving privacy concerns in a fair, transparent, and timely manner.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Send an email notification to registered users (where required by law or where the changes significantly affect your rights)

Your continued use of our website and services after any changes to this Privacy Policy become effective constitutes your acceptance of the revised policy. If you do not agree with the revised Privacy Policy, you should discontinue use of our services and may request deletion of your account and personal data.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States and the state in which Pequod's Pizza operates. Applicable laws and regulations include, but are not limited to:

• Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq. – governing unfair or deceptive acts and practices relating to consumer data privacy
• Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq. – protecting the privacy of children under 13
• CAN-SPAM Act, 15 U.S.C. § 7701 et seq. – governing commercial email communications
• California Consumer Privacy Act (CCPA), Cal. Civ. Code § 1798.100 et seq. – as amended by the California Privacy Rights Act (CPRA)
• California Shine the Light Law, Cal. Civ. Code § 1798.83 – governing disclosures to California residents about sharing of personal information for direct marketing purposes
• Other applicable state privacy laws – including those enacted by Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states where applicable

We are committed to maintaining compliance with all applicable federal and state privacy laws and regulations, and we regularly review our practices to ensure ongoing compliance.

This Privacy Policy was last updated on July 1, 2026, and is effective as of that date.